Resume

Front-End Web Development & Tech Support

Since 2000 I've worked on websites in a variety of capacities, helped popularize and shape digital publishing, managed tech support for software, and provided IT support for small businesses.

You can get more information or contact me at these places:

Education

Western Governors University
Western Governors University

B.S. Software Development

2017-2018

Special Recognition

I received an Excellence Award for my English II research paper titled "Malware Presses On: A Persistent Online Threat."

Sierra College
Sierra College

Computer Science Coursework

1999-2001

I began my degree at the local community college with the intention to transfer to a four-year school, but stopped while I was working full time at an ecommerce startup. Like Bill Gates, right? ;) I finished later at WGU.

CompTIA Project+
CompTIA Project+

Certified: Jul 2018

Verify at Acclaim

PDF Certificate

CompTIA Project+ gives business professionals – inside and outside of IT – the basic concepts to successfully manage small- to medium-sized projects.

CompTIA A+
CompTIA A+

Certified: Aug 2017

Verify at Acclaim

PDF Certificate

CompTIA A+ is the industry standard for establishing a career in IT.

ITIL Foundation
ITIL Foundation

Certified: Jun 2018

Verify at PeopleCert

PDF Certificate

The ITIL Foundation certification introduces the key elements, concepts and terminology used in the ITIL® service lifecycle.

CIW Site Development Associate
CIW Site Development Associate

Certified: Oct 2017

PDF Certificate

The CIW Site Development Associate course teaches essential Web page development skills.

CIW Advanced HTML5 & CSS3 Specialist
CIW Advanced HTML5 & CSS3 Specialist

Certified: Jun 2018

PDF Certificate

CIW Advanced HTML5 & CSS3 Specialist tests essential HTML5, Cascading Style Sheets (CSS) and JavaScript knowledge.

CIW User Interface Designer
CIW User Interface Designer

Certified: Dec 2017

PDF Certificate

The CIW User Interface Designer course teaches strategies and tactics necessary to design user interfaces, with particular emphasis on creating user interfaces for mobile devices.

Experience

Alliances Management
WordPress Web Developer

Alliances Management

Mar 2017 - Present

  • Web production and operations for global websites in finance and cybersecurity industries.
  • WordPress development, front-end web development, responsive design, HTML5, CSS3, JavaScript, content management, and graphics.
  • Company-wide technical support for web, email, and content platforms.

Zen Web Consultant
Freelance Web Developer

Zen Web Consultant

Mar 2014 - Mar 2018

  • WordPress web development for small business clients.
  • Migration between CMS platforms; domain, hosting, and web server administration.
  • Custom WordPress theme development.
  • WordPress, HTML5, CSS3, PHP, JavaScript, Bootstrap.

The Logical Marketing Agency
Senior Web & SEO Analyst

The Logical Marketing Agency

Jun 2014 - Dec 2016

  • Performed website audits and created comprehensive custom reports for authors and publishers with the goal to increase book sales.
  • Analysis of SEO, website structure, website analytics, conversion rate improvement, audience demographics, and online marketing tactics.

Carlisle Travel
Webmaster & Online Marketing

Carlisle Travel

Apr 2013 - Mar 2014

  • Managed all online initiatives for a leisure travel agency, corporate travel agency, and e-commerce travel website.
  • WordPress development, email marketing, landing page design, SEO, copywriting.
  • IT support for Windows, Microsoft Office, networking, virus removal, peripherals, email.

eBookMall.com
Ecommerce Operations

eBookMall.com

Apr 2000 – Feb 2013

  • Managed all daily ecommerce operations for a website that sold 250,000+ products.
  • Created a digital publishing department that allowed independent authors to sell their ebooks. Managed hundreds of vendor accounts.
  • Resolved all technical support requests.
  • Wrote and maintained all technical documentation.

Skills

Skills Legend
  • I'm confident and comfortable with this technology. I've used it extensively and I could lead the project. Great!
  • I'm familiar with this technology and have used it professionally. Good
  • I've dabbled in this or done some light work with it. I know enough to make something happen. Okay
  • I've taken a course in this and I'm at a beginner skill level. Learning
WordPress Development

I’ve specialized in WordPress because it's commonly used as a CMS solution for small businesses, and small businesses make up the majority of my employers and clients.

  • New WordPress builds & makeovers Great!
  • WordPress theme development & customization Great!
  • Plugin management & customization Great!
  • Speed & security improvements Great!
  • Content updates & site maintenance Great!
  • Custom post types, widgets, page templates, loops Great!
  • Integration of third-party frameworks Great!
  • Training and support for the use of WordPress Great!
  • Migration from other platforms Good
Front-End Development

Web design and front-end development are my real interest and passion. I frequently take online courses to expand and upgrade my skillset. I'm currently delving into vanilla JavaScript and starting on React.

  • HTML5 & CSS3 Great!
  • UI/UX design Great!
  • Responsive design Great!
  • Bootstrap 4 Great!
  • Landing page design Great!
  • Convert from design to code Great!
  • Adobe Photoshop Great!
  • Adobe Illustrator Great!
  • JavaScript (front-end) Good
  • SCSS Good
IT & Tech Support

I provided tech support for software products for over 12 years. I'm good at explaining technical topics to end users, especially in technical documentation. I enjoy learning IT-related topics and expanding my skillset in this area.

  • Customer support & technical support Great!
  • PC setup & maintenance Great!
  • Virus removal Great!
  • Peripheral support (printers, scanners, speakers, monitors, etc) Great!
  • Writing user guides, instruction manuals, documentation Great!
  • Technical content writing (FAQs, how-to articles, instructions) Great!
  • Software updates, drivers, backups, system admin Good
  • Hardware troubleshooting & upgrades Okay
  • Windows server admin Learning
SEO & Online Marketing

Many businesses rely on their web developers for help with technical marketing tasks. I can help marketers with the technology they need to use, especially in relation to web content and maintenance.

  • Moz SEO tools (and others) Great!
  • Google Keyword Tool (and others) Great!
  • Google Analytics Great!
  • Google Search Console Great!
  • Keyword research & on-page keyword targeting Great!
  • Content strategy Great!
  • Copywriting Great!
  • Fixing crawl errors & other technical SEO issues Great!
  • On-site SEO best practices Great!
  • Email marketing Great!
eCommerce & Content

I managed the daily operation of a large ecommerce site for over 12 years. I've built shops in WordPress with WooComemerce and I'm also familiar with modern ecommerce solutions like Shopify.

  • Web analytics and data analysis Great!
  • Conversion funnels Great!
  • Product listing and maintenance Great!
  • Shop emails & invoices Great!
  • Technical support for digital products Great!
  • Theme customization Great!
  • Technical content writing (FAQs, how-to articles, documentation) Great!
  • WooCommerce Good
  • Conversion optmization Good
Back-End & Server Admin

These back-end, server, and office IT support skills aren't my main expertise, but I make an effort to contribute since this work is often needed in the maintenance of websites. I find it interesting and I'm actively learning more.

  • Web hosting, DNS, user admin Good
  • Office 365 admin Good
  • Email support Good
  • Active Directory management Good
  • PHP Okay
  • SQL & MySQL Okay
  • Microsoft Azure Learning
  • Python Learning